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THE GO-TO BRAND FOR EYES | FREE TRAVEL-SIZED SKINNY LIQUID EYELINER WITH ALL ORDERS

THE GO-TO BRAND FOR EYES | FREE TRAVEL-SIZED SKINNY LIQUID EYELINER WITH ALL ORDERS

Help & FAQs

Answers to common questions are below, if your question is not answered please get in touch.

Privacy
  1. M BEAUTY Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
  2. We do not sell, rent or exchange your personal information with any third party for commercial reasons unless you give us your prior consent to do so.
  3. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

    We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by unsubscribing from any of the re-marketing we send to you at any time.
  4. We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.
  5. If you have any questions about privacy please contact us at hello@eyeko.com
Returns

When you order from us online, you are entitled to a cooling off period when you can return your unopened / unused goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order) and ends 7 days after the day following delivery of the goods.

Return by post
The card you used to pay will be refunded on receipt of goods, provided they are returned in the same condition as when you received them ie unopened / unused.

What you need to do:
Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the dispatch note you received with your order into the parcel. For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online. For exchanges: you will need to contact us by e-mail: orders@eyeko.com

This returns policy does not affect your statutory rights.

Shipping

UK
FREE 24 HOUR DELIVERY ON ORDERS OVER £30

Under £30
£3.50 - 2-3 working days shipping (if order received by 12pm GMT)

Over £30
FREE - 24-hour shipping (if order received by 12pm GMT)

USA
FREE 48 HOUR DELIVERY ON ORDERS OVER $85

Under $40
$4.50 - up to 14 days shipping

Over $40
FREE - up to 14 days shipping

Over $85
FREE - 48-hour FEDEX delivery (if order received by 12pm GMT)

EUROPE
FREE DELIVERY ON ORDERS OVER €40

Under €40
€4.00 - up to 7 days shipping

Over €40
FREE - up to 7 days shipping

ROW
FREE DELIVERY ON ORDERS OVER $40

Under $40
$4.50 - up to 14 days shipping

Over $40
FREE - up to 14 days shipping

Payment methods

We accept all major credit and debit cards, as well as PayPal, with the exception of American Express.

My order hasn't arrived, what shall I do?

Please allow 2 to 5 working days for all UK orders, up to 5 to 10 working days for EU orders and up to 14 to 28 working days for all international orders.

After this time if you have not received your order please contact orders@eyeko.com quoting your order number and full postal address.

Does Eyeko test its products on animals?

We are against animal testing.

We do not test on animals, not even our raw ingredients. Nor do we support any companies who test on animals. We do not sell in China and our suppliers do not test.

Please see our full list of ingredients available on each product page.

Please don't hesitate to email hello@eyeko.com for more information.

Our Stockists

In the US

ANTHROPOLOGIE

BLUEMERCURY

NORDSTROM

ULTA.COM

 

In the UK

SELFRIDGES

SPACE NK

M&S

 

In Scandinavia

ILLUM

KICKS

MATAS

 

In Europe

SEPHORA

COLETTE

 

In Asia

FACESSS HONG KONG

SEPHORA

 

In Australia

MECCA