Returns

When you order from us online, you are entitled to a cooling off period when you can return your unopened / unused goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order) and ends 7 days after the day following delivery of the goods.

Return by post

The card you used to pay will be refunded on receipt of goods, provided they are returned in the same condition as when you received them ie unopened / unused.

What you need to do:

Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the dispatch note you received with your order into the parcel.
For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.
For exchanges: you will need to contact us by e-mail: orders@eyeko.com

This returns policy does not affect your statutory rights.

14-Day Money-Back Mascara Guarantee

We love our mascaras so much that we will offer customers a 14-day money-back guarantee.

If you would like a refund, return it within 14 days of receipt providing your full name, address, date of birth and a short statement explaining why you are dissatisfied with the result ..

Please return goods in their original condition and packaging. Postage and packaging will not be refunded. Returns can take up to 14 days to process.

Purchase period for refunds 10.09.11 to 31.10.11.